How can we help you?

You can pay with iDEAL, credit card or Apple Pay. Apple Pay only appears on a device that supports it. All payments run through our payment partner Mollie, over a secure connection.

As long as your order has not shipped, yes. Send us a message on WhatsApp or by email with your order number and we will take care of it. If the parcel is already on its way, you can use the 14-day cooling-off period.

Certainly. At checkout you can order as a business and enter your invoice details. For larger quantities or a tailored proposal, please get in touch.

Delivery to an address other than your own is possible; the recipient must be 18 or over. We do not currently offer gift wrapping or a personal message.

Often, but not always: from some houses we receive only a few cases a year. Leave your email address on the product page and we will let you know once, as soon as the wine is back in stock.

Standard shipping is free from € 149; below that we charge € 9.95 for insured delivery. As a member that threshold drops: from the Reserve level shipping is free from € 49, and on the Collection and Prestige levels we always deliver free of charge.

We ship on working days with PostNL, insured and carefully packed. You receive a tracking link as soon as your order is on its way. PostNL does not leave the parcel with the neighbours. If you are not at home, PostNL will let you know how you can still receive your parcel. Orders of more than 24 bottles or from € 1,000 in wine are delivered by our own warehouse, within 2 to 3 working days and without track and trace.

We only deliver to people aged 18 and over. For deliveries by PostNL, the courier checks the age: the parcel is handed over only at the home address, to an adult (18+), after checking a valid ID and against a signature; not to the neighbours. If age cannot be established, the parcel will not be handed over. Large orders are delivered by our own warehouse; in that case too we only deliver to people aged 18 and over.

Wine dislikes extremes. During prolonged heat or severe frost we may hold your shipment for a few days. We ship as soon as conditions allow and will let you know.

At the moment we deliver within the Netherlands only. If you would like an order sent abroad, send us a message; for larger orders we will see what is possible.

You have 14 days to change your mind after delivery. Use the Withdraw order button next to your order in My account, or on the order page from your confirmation e-mail. If your order has not been dispatched yet we cancel it and refund the full amount. If it is already on its way or has been delivered, you send the bottles back and choose yourself how many bottles of each wine go back. As soon as your return label is ready you receive it by e-mail and can download it from your account; if no label is available yet, send the parcel to our return address.

Return costs are € 7,95 and are deducted from your refund. If the reason lies with us, for example a damaged or incorrect bottle, you pay nothing.

Every shipment is insured. Send us a photo on WhatsApp or by email and we will replace the bottle free of charge or refund the amount. Return costs are on us in that case.

As soon as we have received and checked your return, we refund the amount to the payment method you used. You will receive a message when we do.

Nothing. There is no subscription and no monthly fee. You are a member as soon as you create an account and place your first order.

Your level follows your orders from the past twelve months. As soon as you reach a threshold you move up straight away and the new benefits apply immediately, including member discount and a lower free-shipping threshold.

Not in between. We review your level once a year; until then you keep what you have reached, even in a quiet period.

An overview in your account of the bottles you have bought from us, with the drinking window for each one. You tick off what you have drunk yourself, so you can see what is still there.

Yes, for the wines you have bought from us. You write your review from your account; we publish it once we have read it.

We buy directly from the wine houses or their official importers. The provenance of every bottle is documented, from the wine house's cellar to your door.

Lay the bottle down somewhere cool and dark, at a temperature that stays as constant as possible. Every wine shows its drinking window, so you know when it is at its best.

We work with small wine houses that make a few hundred to a few thousand bottles a year. Of some wines we receive no more than a single case. Sold out really means sold out, until the next harvest.