Retours
Dernière mise à jour le 1 January 2026
Le texte ci-dessous est une traduction anglaise, fournie à titre indicatif. Seule la version néerlandaise fait foi sur le plan juridique.
1. Cooling-off period (14 days)
You have the right to withdraw from your order without giving a reason within 14 days of the day on which you, or a third party designated by you, received the order. If your order consists of multiple deliveries, the term starts on the day you receive the last delivery. To withdraw, use the Withdraw order button next to your order in My account, or on the order page from your confirmation e-mail. What happens depends on how far your order has come: if it has not been dispatched yet we cancel it and refund the full amount; if it is already on its way we record your withdrawal and you send the bottles back once you have received them.
2. Product condition and reduction in value
During the cooling-off period you may unpack and assess the bottles as you would in a physical shop. If you open a bottle, your right of withdrawal does not lapse, but the reduction in value may be offset against your refund. Bottles that already arrived damaged or defective are of course fully refunded or replaced. Custom-composed tasting packs may have different conditions, which we state in advance with the offer.
3. How to return
Report your return using the Withdraw order button next to your order in My account, or via the contact page. You choose yourself how many bottles of each wine come back. As soon as your return label is ready you will receive it by e-mail and can download it from your account; if no label is available yet, send the parcel to our return address. Pack the bottles safely and in their original condition, write your return number on the box and drop the parcel off at a PostNL point. Our return address is Latexweg 10, 1047 BJ Amsterdam. The return label costs € 7,95, which is deducted from your refund, unless the wrong or a damaged product was delivered: in that case we cover all costs. If you return your entire order you also get the delivery costs of the original shipment back; if you return part of it, those remain payable by you.
4. Refund
After receipt and inspection we refund the price of the returned bottles as soon as possible and within 14 days at the latest, to your original payment method. We only refund the standard shipping costs of the original delivery if you withdraw from the entire order, even if you send it back in more than one shipment; if you return part of it, those shipping costs remain payable by you. A surcharge for a chosen delivery option, such as evening delivery or a pick-up point, is not refunded. We do not charge a restocking fee; only the cost of the return label (€ 7,95) remains for your account, unless the product was damaged or incorrect.
To withdraw or return, use the Withdraw order button next to your order in My orders.